1300 951 223

Servicing Metro Melbourne and Country Victoria

Susan Ashcroft

Firstly I would like to introduce myself, my name is Susan Ashcroft and I am the owner of Multi Lot Management. I would like to take this opportunity to tell you a bit about myself and how and why I became an Owners Corporation Manager.

Construction Industry Experience


I grew up and was involved in a family of builders who ran their own business building commercial and residential properties. I also spent many years working in the plumbing industry.

I first became involved with Owners Corporations/Bodies Corporate, when upon purchasing a block of land with the intention of building my own home, I found that it was part of a Body Corporate. I’m sure like most people I had limited knowledge of Body Corporates other than that we shared common property, that I would have a fee to pay which would cover my insurance and that gardens on the common property would be looked after.

After attending my first AGM, and listening to other lot owners I quickly became aware that we had some serious issues. These issues involved unfinished and inadequate work by the developer, many oversights by the Local Council and poor management. After joining the committee we began a three year ordeal of firstly removing the manager, arranging meetings with the developer, Council CEO, ministers, ombudsmen, solicitors as well as other government officials. We then completed a successful case at VCAT against the developer and received a settlement. This settlement was then used on major works.

Following this I, along with support of other committee members took over all functions of managing the Owners Corporation.

As a result of my experiences I decided to start my own business and provide reliable, efficient and most importantly trustworthy Owners Corporation Management. It is our belief that the Owners Corporation should add value to your property, not detract from it.

I have experienced Owners Corporations from both sides and am confident that I know what is both required and expected to manage an Owners Corporation successfully!

Tips on choosing a Management Company

  • 1Ask questions
  • 2Get answers in writing
  • 3Find out exactly what is included their annual fee
  • 4How many meetings will they attend?
  • 5Where and when will meetings be held?
  • 6Do you get charged additional fees if the AGM exceeds one hour?
  • 7What is the minimum term of their contract?
  • 8Do they charge disbursement fees?Do they receive any fee or commission from an insurance company?